DocBilling mobile

Support

For authorized clinic users

Never include patient information in a support email. Use the safe correlation or audit reference shown by the app, your clinic name and a description of the screen or action.

Sign-in or clinic access

Confirm that your organization administrator assigned your clinic, role and billing provider. If the app reports that your identity is not linked, your administrator must complete provisioning before support can diagnose workflow data.

Lost or replaced device

Ask your organization administrator to revoke your session and remove the device’s access. Sign out from the app whenever the device remains available. Use the operating system’s remote-lock or erase capability for a lost device.

Billing safety

Recommendations are review aids, not approvals or guarantees of payment. Do not use the app for an emergency or as a substitute for clinical judgment. Draft claims are not submitted until an authorized, validated submission workflow explicitly reports success.

Contact support

Email sales@docsplain.ca. Include app version, device model, operating-system version, clinic name and a safe correlation reference. Do not attach screenshots containing patient or claim information.